Policies
How we protect you and your work
Plain-language policies that apply to every project.
Confidentiality policy
- All client data remains confidential.
- No sharing of project information without written permission.
- Files stored securely.
- Access restricted to assigned team members.
In practice: files you upload are stored privately and can only be downloaded by you and the team members assigned to your project. Staff who aren't assigned to your project can't see it. We never publish or share your work, data or identity — testimonials appear only if you submit one and choose how your name is shown.
Ethical policy
The platform provides:
- Research consultation
- Statistical analysis
- Editing
- Formatting
- Publication support
- Printing services
The platform does not produce or submit academic work in a way that violates institutional academic integrity policies. Clients remain responsible for the originality and submission of their own work.
We decline requests to write theses or papers for submission under someone else's name, to fabricate or manipulate data, or to disguise copied text. If a request falls outside this policy, we'll tell you and suggest what we can help with instead.
Quality standards
Confidential handling of client data
Your data, drafts and identity are never shared outside your assigned team.
Timely project completion
Agreed timelines are written into your quotation and tracked on your dashboard.
Multiple quality checks
Technical, formatting, grammar and final checks on every project before delivery.
Professional communication
A named coordinator, clear updates at every stage, and answers on WhatsApp or email.
Secure document storage
Files are stored privately and downloadable only by you and your assigned experts.
Every project passes technical review, formatting review, grammar review and final quality check before delivery.
Revisions & refunds
Each project includes up to 2 rounds of revisions within 30 days of delivery, as long as the changes are within the scope of the approved quotation. Changes outside the original scope are quoted separately.
Revisions are requested from your client dashboard once work is delivered. After you give final approval, the project is closed.
If we haven't started work, the advance is refundable in full. Once work has begun, refunds are assessed on the work completed. Contact your coordinator or email hello@resora.com with any concern.
Privacy
We collect the details you give us in an inquiry (name, email, phone, institution and project details) and the files you upload, only to deliver the services you request, communicate with you and issue invoices.
We verify your email with a one-time code and use a secure, http-only cookie to keep you signed in. We don't use advertising trackers or sell your data.
To access, correct or delete your data, email hello@resora.com.